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Contact Us

We are a small water district and our office operates on a part-time, as-needed schedule. Our office is open to the public by appointment only, but our office email is monitored almost daily. If you have questions about billing, starting water service or other office matters, the quickest way to get hold of us is to send an email to If you want to leave a phone message, you may call 541-765-2660.

Remember, it is your responsibility to have a working water shut-off valve for your property.  

If you have a water emergency on your property, please call your plumber.

For any other water emergency or if you need your water shut off for replacement/repairs of your shut-off valve, please call Hiland water at (503) 554-8333 or call the toll free number (855) 554-8333.

Turn Off and Turn On charges for replacement/repair of shut off valves and lines: subsidized at $75.00 turn off / $75.00 turn on.

Do you need a “locate” for your water lines because you plan on digging?  If so, please do not call us.  All customers should only make locate requests to DigSafely - OUNC (Oregon Utility Notification Center). This is a central entity for Oregon that has the information to know which utilities should be notified for locates based on the address of the request. There sometimes can be other utilities that have underground facilities unknown to the homeowner.  OUNC can be reached by phone @ 811, or by submitting a request on their website -

For other non-urgent business or billing questions please contact us via email or phone.

Our email address is

Or use the form below to send an email message to the office:

Our phone number is:


Our mailing address is:

6515 Gladys Ave, Otter Rock OR 97369-9721

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