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Chlorination System Active

On October 12th 2021, Hiland Water completed installing the required chlorination system and is obtaining final approval from Oregon Health Authority (OHA).

Our water is now chlorinated after leaving the large storage tank on its way to town. Excess water that overflows from the tanks into the creek is not chlorinated.

The amount of chlorine in the distribution system will be kept as low as possible while still providing a detectable level of chlorine everywhere in the system, as required by OHA. You may notice some variability in chlorine levels for a while as the chlorination system is tested and adjusted.

Water District Meetings

The board holds regular monthly meetings as well as special work session meetings, special information meetings and budget committee meetings. For information on the upcoming scheduled meetings see the notices page or the individual meeting pages.

How to attend district meetings online  

Instructions for attending district meetings online are included on each meeting notice and agenda.  To attend with video and audio, you will need to download  free Zoom meeting software.  If you have not downloaded the software, a prompt from Zoom should appear asking permission to do so.

To attend by phone (audio only) without downloading software, follow the instructions on meeting notice.

For community members on the district news email list, a direct invitation with a link and a phone number will be sent.  If you are not on that email list, and wish to be added, contact  By Oregon law, no district board meetings or board work sessions, in person or online or by phone, can occur without public notice and access.

Notices and agendas will be posted for all  public meetings convened by the district.

All public meetings will be recorded and links to those recordings will be posted on the website as a public record.  In addition, an archive of all meeting recordings will be maintained.

New water operator services

This year July 1, 2021, we begin the fiscal year with a new water operator. Hiland Water Corp will be providing the water district with water operator services. They are a company that provides water services to a number of small water systems in the area, in fact right next door to Otter Rock at Johnson Creek Water and Seacrest. If you need to contact our water operator, call the Hiland office at 503-554-8333 or toll free 855-554-8333. Their office hours are M-F 9:00-12:00 and 1:00-4:00 daily, but they have an answering service who can contact the water operator for emergencies outside their regular hours.

Result of state meeting- No chlorination until facility installed; increased testing

The anticipated meeting between high-level representatives of the Oregon Health Authority Drinking Water Services (OHA DWS) and the Department of Environmental Quality (DEQ) occurred on Tuesday, January 26.  Our immediate regulator from Lincoln County Environmental Health was in attendance.  The district was informed of the results the following day.. 

We have confirmation that the review process of the plans we submitted for the required chlorination facility is now underway.  DEQ now has a copy of those plans to review as part of this process.  All are committed to a cooperative review process.  As always, this may result in changes to the submitted plans.  As part of this process, they will decide how to handle our original deadline.

OHA DWS and DEQ have already been in direct contact with the district, and they will contact us further if they need additional information.  We will need to wait to hear from them.  

We have been instructed to follow the plan initially laid out on Friday January 22.  We will no longer chlorinate until the new facility is online.  Once the new facility is complete and inspected, continuous chlorination of our water will be required going forward.

At this time, the state and county consider our water safe to drink.  But for our continued safety, we may  need to test more frequently.

We will continue to submit our routine water testing for bacteria. The frequency was changed back to monthly in May. As indicated by further test results or advice by our regulators, we may need to submit samples even more frequently.

We want our community to be aware that if we get a positive E. coli test result at any point before the chlorination facility is online, we must send in another sample within 24 hours.  If that sample confirms the presence of E. coli, we must issue a boil water notice.  That would then be in effect until the new chlorination facility is online.  

At this time a boil water notice is not imminent, and we hope that we will not have a positive E. coli test.  But we want our community to be prepared, should that occur.  We would have to use either boiled (rolling boil for 1 minute) or bottled water for drinking, ice making, tooth brushing, and food preparation until daily chlorination begins.  If you have traveled in Mexico, you likely are familiar with the drill.

Below is a link to an OHA FAQ sheet that describes in more detail what uses would or would not require boiled or bottled water.


Office operating on restricted basis

To reduce risk to both customers and staff during the pandemic, the district office will be not be engaging in face-to-face interaction with customers until further notice. If you have an urgent concern and have any trouble communicating via the office phone or email, you probably know how to reach the community volunteers who serve as board members...or your neighbor does. For non-urgent issues, the office and board members can also be reached by email through this website.